Warranty & Exchange Policy

Warranty & Exchange Policy

Exclusive Furniture understands that your new furniture is an investment. Once it’s set up in your house, you want to keep it there for a long time to come. That’s why we only stock the best furniture the world has to offer and stand behind it.


We provide a free one-year in-house warranty that is only limited to manufacturer’s defects, which does not include accidental damages, spills, rips, tears, etc. Damages on furniture that are caused by everyday use such as water damage, scratches, rips, or even cracks are not covered by Exclusive’s 1-year manufacturer’s warranty. For occurrences like these, we sell a five year extended warranty that has to be purchased at the time the furniture is purchased.

Leather Furniture must NOT be cleaned by any type of chemical product. Exclusive Furniture does not cover any damages caused by the negligence of the customer. Federal law mandates that mattresses still have their tag intact and have no stains of any sort on the mattress otherwise the mattress warranty will be voided. To protect your mattress warranty, Exclusive Furniture sells mattress protectors and certain bedding for your satisfaction.

Exclusive Furniture also sells electronics such as televisions. All TVs are covered for 1-year under the manufacturer warranty, which is limited to only manufacturer defects. After you have received your TV in good condition at the time of delivery, and you do not notify the store about any defects within the first 24 hours, you will have to contact the manufacturer yourself.

Returns & Exchanges:

At Exclusive Furniture, we have a no returns or exchanges policy and all sales are final. Exclusive Furniture sells brand-new merchandise only; therefore we are not able to take back any furniture that has been used. Also, we are very mindful about sanitary/health issues & do not bring used merchandise back into our warehouse. Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

However, with the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all canceled orders. If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

“As is” Items:

At Exclusive Furniture, we periodically offer “as is” items that are going out of stock or being discontinued at an exclusively low price. For these items, our traditional one-year warranty is voided and no longer applicable to any items purchased from the floor of our store or website marked “as is”. No returns are allowed on all “as is” items. We are happy to offer an extended warranty for “as is” items at an additional cost. Ask your sales associate about our 5 years extended warranty plan prior to purchasing. If an extended warranty is not purchased, Exclusive Furniture is not responsible for any future malfunctions, damages, or defects to the item. 

Delivery Policies

It’s an exciting time! You have just purchased furniture from Exclusive Furniture and you are ready to usher in the new look for your home or business. But before your awesome furniture is delivered, you may have some questions or concerns. Knowing that we have produced a frequently asked questions section as it pertains to delivery, our policies, and more.

Exclusive Furniture’s delivery service is handled by our team of delivery professionals to ensure the safe delivery of your new furniture into your home. At the time of purchase, please give your sales associate the delivery day that works with your schedule, as we deliver between the hours of 9 am and 5 pm every day of the week except for Wednesdays and Sundays. The warehouse is closed on Wednesdays and Sundays and no deliveries are made on these days. 

Using state-of-the-art delivery software, we will route your delivery the night before, and contact you with an estimated 3 hour delivery time frame. Our drivers will also provide a courtesy call 30 minutes prior to arriving at your house. We offer plenty of resources to ensure the best delivery experience; take advantage of our “Will it Fit” Guidelines and the FAQ’s below! Thank you for shopping at Exclusive Furniture!

What Will Occur Before My Delivery?

An Exclusive Furniture delivery team member will give you a call the night before your scheduled delivery to confirm your availability. In the event that you are unavailable to receive your furniture, you will be given the option to contact us to reschedule. Once your schedule is confirmed, you will receive a call providing a 3 hour estimated window for your delivery. Please be advised we are an all-day delivery service, and our delivery teams and technicians do their best to stay within the estimated windows. However, circumstances may arise that are beyond our control which may cause us to arrive earlier, or later than the estimated time window. We appreciate your understanding.

What If I Am Unable To Be Home During The Scheduled Time Of Delivery?

Exclusive furniture tries to offer a variety of options to help accommodate your busy schedule. Anyone over the age of 18 can be in the home to accept the scheduled delivery or service; whether it is a neighbor, family member, friend, or whoever else you may choose. We can also provide you with a call on the day of the anticipated delivery or service to let you know that the driver or technician is on the way to your home. If these options do not work for you, we would be happy to reschedule for a more convenient date. Please be advised: your inability to remain available for your scheduled date of delivery or service may jeopardize Exclusive Furniture’s ability to complete your delivery or service at a future date, due to the availability of inventory and will result in a re-delivery fee. Please give us a call in case you need to reschedule your delivery.

What Can I Do To Help Ensure A Successful Delivery?

Again, please understand that we are an all-day delivery service, and you should make arrangements to ensure that an individual over the age of 18 will be present on the property.

  • Outside your home, you can help ensure the safety of the team by keeping all walkways clear of debris.
  • Inside your home, have a path cleared from the entryway to the room in which the furniture or mattress/foundation will be placed. Also, please have the room cleaned, and cleared so our drivers can assemble your furniture where you would like.
  • If you live in an apartment building, condo, or office building, please check with the proper individual to determine if there are any special requirements for the delivery (ex. certain delivery hours, reserving a freight elevator, or a Certificate of Insurance).

Will The Exclusive Furniture Delivery Team Disassemble And/Or Remove My Old Furniture?

Unfortunately we do not disassemble or remove old furniture. We suggest you call your city or town to determine the best method of disposal or search out a local charity that may be able to pick up your furniture and benefit from its reuse.

May I Request That The Delivery Team Member(s) Remove Their Shoes Before Entering My Home Or Business?

Our delivery personnel are not allowed to remove their footwear. This is for their safety and in compliance with OSHA guidelines (www.osha.gov). For your convenience, Exclusive Furniture has equipped our delivery drivers with booties that fit over their footwear to help protect your home’s interior during inclement weather.

Why Do I Have To Pay For Delivery When Other Furniture Retailers Offer Free Delivery?

Exclusive Furniture is always working hard to give you the best furniture value for your dollar – with no gimmicks! Remember, no one can deliver furniture for “free”, and retailers who advertise “free delivery” have simply hidden the cost in the price of the product. Our philosophy is to give you a choice regarding delivery or customer pick-up, so if you opt for delivery services, we will charge you a reasonable fee separately.

If I Decline Delivery, May I Pick Up My Furniture?

Absolutely! Merchandise can be picked up at our Central Distribution Center in Southwest Houston located at 11011 Westbrae Parkway Houston TX 77031. Customer pick-up is available Monday – Saturday from 9 am-5 pm, except for Wednesdays and Sundays – our warehouse is closed on these days.

If I Opt To Pick Up My Furniture, What Will I Need To Bring With Me?

You must make full payment on your order at one of our stores before we can schedule your order for pick-up. You may schedule a time for pick-up when you place and fully pay for your order. Otherwise, you should call the store at least one day in advance of your desired pick-up date so we can have your order ready for you; provided it is paid in full. Please note that we cannot accept payments at our distribution center.

When you arrive at the pick-up location, we will require that you have proper identification (driver’s license, passport, or military ID), and a copy of your sales order.
You are expected to come with a vehicle that can safely transport your furniture, and you must bring rope and padding, or other packing material. Our warehouse personnel will assist you in examining the furniture for defects, and loading the furniture, but it will be your responsibility to secure it. We cannot assume any liability for injury or damage to you, your vehicle, or others arising from your loading or transporting of merchandise that you pick up.

How Long Does Exclusive Furniture Warranty Furniture?

We offer a 1-year guarantee against factory defects on all new merchandise.

What Is The Difference Between Protection 1st Warranty and Exclusive Furniture Guarantee?

Exclusive Furniture Guarantee on new products protects you against all factory defects within 1 year from the date of delivery or pick-up. Protection 1st warranty extends Exclusive Furniture‘s 1-year guarantee against factory defects to FIVE (5) years. Additionally, Protection 1st also protects you from a variety of specific accidental damages you may cause in those FIVE long years. Please see the Protection 1st coverage sheet for the many types of accidental stains and damages covered. Some exclusions apply.

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