Refund and Returns Policy

Refund & Returns Policy

Please read the following policy carefully. By placing an order with Exclusive Furniture, you acknowledge and agree to these terms.

Return Policy Summary (United States)

This summary reflects the return policy information provided to our partners (including Google).

Returns accepted (defective & non-defective) Exchanges accepted Condition: New only Window: 3 days Method: In-store / Drop-off Restocking fee: 25% Refund processing: 7 days

Return Window: Returns must be initiated within 3 days of receiving your order.
Eligible Returns: We accept returns for both defective and non-defective products that meet the condition requirements.
Condition Requirement: Products must be new only (unused, unassembled, and in original condition).
Exchanges: We accept exchanges on eligible items.
Return Method: Returns are handled in-store at a designated drop-off location.
Restocking Fee: Approved returns are subject to a 25% restocking fee of the product price.
Refund Processing Time: Refunds are processed within 7 days after the item is received and inspected.

Important: The detailed policy sections below may include additional store rules, delivery/pickup terms, and exceptions that apply to specific situations.

Online Order Return Policy

If you have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once an online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.
Once you sign off on the item and take it home with you, no refund of any kind can be issued. Only a reselection at an Exclusive Furniture store will be available, and you will be responsible for any additional delivery costs.

All Sales Final: At Exclusive Furniture, we have a no returns or exchange policy and all sales are final.

Exclusive Furniture sells brand-new merchandise only; therefore we are not able to take back any furniture that has been used.
We are mindful of sanitary/health issues and do not bring used merchandise back into our warehouse.
Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

Cancellations: With approval of upper management, a 25% cancellation fee of the entire invoice amount will apply on all canceled orders.

Special Orders: If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

Out of State Order Return Policy

If you live outside the state of Texas and have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once an out of state online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.
Once you sign off on the item and take it home with you, no refund of any kind can be issued. Only a reselection at an Exclusive Furniture store will be available, and you will be responsible for any additional delivery costs.
For out of state orders, the customer may purchase Shipping Insurance at the current rate for their shipment.
The customer may also purchase a protection plan to further insure the furniture they have purchased from Exclusive Furniture.

User Agreement Notice

This User Agreement (“User Agreement”), the Exclusive Furniture Privacy Policy (“Privacy Policy”), and all policies posted on our exclusivefurniture.com domain (including sub-domains, related sites, applications, APIs, and tools) describe the terms and conditions under which you may access and use our services.

By accepting these terms, you acknowledge that we may modify this User Agreement at any time in our sole discretion. We will notify you of changes via email and/or by posting the modified User Agreement on the Exclusive Furniture website and updating the “Last Revised Date.” Changes take effect immediately after posting (or on the stated effective date). Continued use of the services constitutes acceptance of the modified terms.

Reminder: At Exclusive Furniture, we have a no returns or exchange policy and all sales are final.

Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

“As Is” Items

We periodically offer “as is” items that are going out of stock or being discontinued at an exclusively low price.
For these items, our traditional one-year warranty is voided and no longer applicable to any items purchased from the store floor or website marked “as is.”
No returns are allowed on all “as is” items.
Extended warranty may be available at an additional cost (must be purchased at time of sale).
If an extended warranty is not purchased, Exclusive Furniture is not responsible for future malfunctions, damages, or defects.

Delivery Orders

Customers are responsible for the following:

Ensure an adult (18+) is present to receive delivery.
Have the room empty, clean, and ready for delivery. Our delivery team does not move existing furniture.
Clear hallways and doorways for safe delivery.
Have possession of apartment/house before scheduling delivery. If the home is not ready, the customer is responsible for a re-delivery fee.
Book freight elevators if necessary.
If merchandise is left in another room or garage at customer request, Exclusive Furniture is not responsible for damages if the customer moves it themselves.
Keep your full day available. You are given an estimated 5-hour timeframe—please allow 2–3 hours for unforeseen circumstances.
If a damaged or incorrect item is delivered, do not accept it; send it back and notate it on your delivery ticket.
Report minor damage within 48 hours of receipt: call 713-733-0606 (option 6).
To cancel or reschedule delivery, contact the store you purchased from at least 48 hours before delivery to avoid a $129 re-delivery fee.

Our Customer Service Department will schedule your delivery once items are available. After confirming your delivery date, we provide a 5-hour timeframe for arrival.

Pick-Up Orders

Customers are responsible for the following:

Securing the product for transportation (blankets, rope/tie-downs, etc.).
Any damage caused to the customer’s vehicle from loading or during transit.
Force loading of product.
Any damage to merchandise during transit/transportation.
Inspection of furniture upon pick-up and before loading.
Scheduling pick-up appointment by calling: 713-773-0606 (option 4).
Please allow 60–90 minutes of wait time when picking up furniture.
Once merchandise has been picked up from the warehouse, Exclusive Furniture will not be held responsible for damages incurred during transit or assembly.