Shipping policy
Delivery Information
Exclusive Furniture offers a range of delivery options designed to match your needs. Service levels vary by item and zip code.
Notice: Free shipping applies only to items marked "Online Only & Free Shipping." All other items will incur shipping fees. For deliveries outside the Houston/Greater Houston Area, shipping costs will be confirmed post-checkout.
Online Orders Outside Texas: Estimated delivery is 2–3 weeks, depending on your location and processing times.
White Glove Delivery (Full Service)
- Placement in room of choice
- Assembly of all items
- Removal of packaging and debris
- Adult (18+) must be present
- Missed appointments may incur a redelivery fee
Drop-Off
- Placed inside front door or garage
- No assembly or trash removal
- Adult (18+) must be present
- May default to outdoor drop-off if unavailable
Parcel Shipping (Small Items)
- Shipped via UPS / FedEx / USPS
- Left at front door
- No assembly required
- No presence required
Important: Orders may include multiple delivery methods. Verify your delivery type on your invoice.
Delivery Guidelines
- Confirm items fit through doors and stairwells
- Protect flooring (floor damage not covered)
- Changes must be requested 48 hours before delivery
- Communicate special access needs in advance
Additional Notes
- Service elevator required above two floors
- Signed waiver may be required for tight fits
- No moving or disconnecting existing furniture
- Mattress removal only with Full Service delivery
Pick-Up Policy
- Available at designated warehouse locations
- Hours: 10AM – 5PM (Closed Wed & Sun)
- Valid ID required (purchaser only)
- Customer responsible once item leaves dock
Returns, Exchanges & Cancellations
Regular Stock Items
| Action | Policy |
|---|---|
| Returns | No refunds or returns after delivery or pickup. |
| Exchanges | Within 24 hours. 15% fee (equal/higher price), 25% fee (lower price). Delivery fees may apply. |
| Cancellations | 25% cancellation fee on all canceled orders. |
No returns or exchanges on mattresses, box springs, pillows, comforters, or bedding products unless otherwise noted.
Custom Special Orders
- 25% non-refundable deposit required
- No returns or exchanges
- Changes within 2 days or 25% fee applies
As-Is / Final Sale
- No warranty or returns
- In-store As-Is items must be picked up within 48 hours
- Online open-box items may be eligible for delivery
Mattress Exchange (Sleep Trial)
- Minimum 30-night use
- Exchange within 100 days
- $199 restocking fee per set
- Exchange only — no refunds
Refunds & Pricing
- Refunds processed within 10 business days
- Delivery and pickup fees are non-refundable
- Items must be in original packaging
Prices are listed in U.S. dollars and exclude taxes, delivery, and additional fees unless stated otherwise.
Warranty & Care Plan
Exclusive Furniture provides a 1-year limited warranty covering manufacturer defects (parts & labor).
Extended protection plans may be available through Montage Furniture Care.
