Delivery & Shipping Policy

Delivery & Service Policy

Exclusive Furniture offers a range of delivery options designed to match your needs. Service levels vary by item and zip code.

Important Shipping Notice

Please review before placing your order.

Free shipping: Online Only & Free Shipping items Adult (18+) required for delivery (most methods) Changes require 48-hour notice Multiple delivery methods may apply

Free Shipping: Free shipping applies only to items marked “Online Only & Free Shipping.”
All Other Items: All other items will incur shipping fees.
Outside Houston/Greater Houston Area: Shipping costs will be confirmed post-checkout.
Online Orders Outside Texas: Estimated delivery is 2–3 weeks, depending on location and processing times.

Important: Orders may include multiple delivery methods. Verify your delivery type on your invoice.

Delivery Methods

Service details depend on your item(s) and delivery address.

White Glove Delivery (Full Service)

Placement in room of choice
Assembly of all items
Removal of packaging and debris
Adult (18+) must be present
Missed appointments may incur a redelivery fee

Drop-Off

Placed inside front door or garage
No assembly or trash removal
Adult (18+) must be present
May default to outdoor drop-off if unavailable

Parcel Shipping (Small Items)

Shipped via UPS / FedEx / USPS
Left at front door
No assembly required
No presence required

Mixed Methods

One order may ship in multiple deliveries (e.g., parcel items + full-service delivery). Please check your invoice for each item’s delivery method.

Delivery Guidelines

Fit Check: Confirm items fit through doors, hallways, stairwells, and tight turns before delivery.
Floor Protection: Protect flooring. Floor damage is not covered.
Changes: Requests to reschedule or modify delivery must be made 48 hours prior to delivery.
Access Notes: Communicate gate codes, stairs, parking rules, and special access needs in advance.

Additional Notes