Returns & Exchanges

Exclusive Furniture sells brand-new merchandise only. Because of sanitary and health considerations, merchandise that has been used cannot be returned to our warehouse.

If you have a concern with your purchase, please contact Customer Service before returning merchandise or taking the item to an Exclusive Furniture location. Our team will review the order and determine the options that may be available.

• Once an invoice has been signed and/or initialed, cancellation or order-change requests are subject to management approval.
• Cancellation Fee: With approval of upper management, canceled orders may be subject to a 25% cancellation fee of the entire invoice amount.
• Special Orders: Special orders must be paid in full before merchandise can be ordered. Special orders are final once placed.
• Exchanges or reselections that are approved by Exclusive Furniture may be subject to price differences, additional delivery charges, or other applicable fees.

Online Orders

If you experience an issue with merchandise ordered online, contact Customer Service as soon as possible so our team can review the order and determine the available options.

• Customers must contact Exclusive Furniture Customer Service before attempting to return or exchange an online order.
• Our team will review the order, merchandise condition, order status, and other relevant information before providing next steps.
• Once Customer Service has confirmed the order details and delivery or pickup date with the customer and the order has been approved, cancellation or order-change options may be limited.
• Once merchandise has been accepted and signed for, available resolutions may include a reselection, service, repair, replacement, or another solution approved by Exclusive Furniture.

Cancellations: With approval of upper management, canceled orders may be subject to a 25% cancellation fee of the entire invoice amount.

Special Orders: Special orders must be paid in full before merchandise can be ordered and are final once placed.

Cancellation, exchange, reselection, or order-change requests received after an order has been processed, scheduled, customized, confirmed, approved, or delivered may be subject to applicable restrictions and fees.