Warranty
Warranty Policy
Exclusive Furniture understands that your new furniture is an investment. Once it’s set up in your home, you want to keep it there for a long time to come. That’s why we only stock the best furniture the world has to offer — and we stand behind it.
Warranty
We provide a free one-year in-house warranty limited to manufacturer’s defects only. This does not include accidental damages such as spills, rips, tears, scratches, cracks, water damage, or damages caused by everyday use.
- Extended Warranty: We offer a 5-year extended warranty that must be purchased at the time of purchase.
- Leather Care: Leather furniture must NOT be cleaned with chemical products. Damages caused by customer negligence are not covered.
- Mattress Warranty: Federal law requires the tag to remain intact and the mattress must have no stains; otherwise, the warranty may be voided. Mattress protectors are recommended.
- TVs & Electronics: TVs are covered for 1 year under the manufacturer warranty for manufacturer defects only. If you do not report defects within 24 hours of delivery, you must contact the manufacturer directly.
“As-Is” Items
“As-is” items may be out of stock, discontinued, open-box, or offered at an exceptionally low price. For these items, the traditional one-year warranty is voided and no longer applicable.
- Extended warranty may be available at an additional cost — ask your sales associate about the 5-year plan before purchasing.
- If an extended warranty is not purchased, Exclusive Furniture is not responsible for future malfunctions, damages, or defects.
