Exclusive Furniture Protection Plans
Exclusive Furniture Protection Plans
Protect your furniture investment with Furniture & Adjustable Base Protection Plans by Montage. Coverage is available for qualifying indoor furniture and adjustable bases and provides additional protection against covered accidental damage, mechanical breakdowns, and structural issues.
Frequently Asked Questions
What furniture is covered under the protection plans?
Exclusive Furniture's Protection Plans include coverage for all qualifying indoor furniture. See your plan agreement for complete details, including limitations and exclusions.
Protection Plans do not cover accessories, bedding accessories, AS-IS merchandise, or final sale merchandise.
Why do I need protection for my furniture?
Your furniture is an investment, and accidents can happen. Our Protection Plans provide additional assistance when covered incidents occur. Your furniture will be serviced by furniture professionals experienced in furniture repair and service.
How long does the plan provide coverage?
Coverage extends for the protection plan term purchased, as indicated on your sales receipt. Coverage begins from the original delivery date.
The Protection Plan excludes damage while that damage is covered under the manufacturer's warranty.
When do I purchase the protection plan?
Exclusive Furniture's Protection Plans must be selected when you purchase your new furniture. Please review your sales receipt to confirm that the Protection Plan has been added, as it can only be included at the time of purchase.
How do I file a claim?
To file a claim, visit www.furnitureclaim.com and log in or create an account within 30 days of noticing the incident. The online claim portal is available 24 hours per day.
You may also speak with a customer care professional by calling 1-800-550-3403 or emailing exclusive@montagefs.com. Customer care hours are 8:30 AM CST to 5:00 PM CST, Monday through Friday.
File Your Claim
File Online
Submit your protection plan claim through Montage's online claims portal, available 24 hours per day.
Contact Customer Care
Customer care professionals are available Monday through Friday, 8:30 AM CST to 5:00 PM CST.
Phone: 1-800-550-3403
Email: exclusive@montagefs.com
Maximum Exclusive Coverage
Coverage may include the following qualifying mechanical, structural, and accidental damage incidents. Please refer to your Protection Plan agreement for complete coverage details, limitations, and exclusions.
| Coverage | Fabric | Leather & Vinyl | Solid Surfaces |
|---|---|---|---|
| Mechanical and structural breakdowns to fabric, leather, vinyl upholstery, solid surface furniture, or area rugs as a result of: | |||
| Breakage of frames, panels and springs | ✓ | ✓ | ✓ |
| Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms | ✓ | ✓ | ✓ |
| Failure of integral electrical components | ✓ | ✓ | ✓ |
| Separation of veneers or laminates from the substrate | ✓ | ||
| Warping | ✓ | ||
| Loss of silvering on mirrors | ✓ | ||
| Seam separation | ✓ | ✓ | |
| Breakage of zippers and buttons | ✓ | ✓ | |
| Breakage of hinges, handles, drawer glides and pulls, and nail head trim, not to exceed $200.00 per Agreement | ✓ | ✓ | ✓ |
| A specific post-delivery incident occurring during normal residential use resulting in accidental damage, including: | |||
| All stain types | ✓ | ✓ | ✓ |
| Liquid marks or rings | ✓ | ✓ | ✓ |
| Household heat marks | ✓ | ✓ | ✓ |
| Gouges, dents, scratches or chips that penetrate the finish exposing the substrate | ✓ | ||
| Damage caused by nail polish remover | ✓ | ✓ | ✓ |
| Checking, cracking, bubbling or peeling of finish caused by a specific incident | ✓ | ||
| Glass or mirror chipping, breakage or scratches | ✓ | ||
| Punctures, rips or burns | ✓ | ✓ | ✓ |
| Pet damage — single incident only | ✓ | ✓ | ✓ |
Maximum Powerbase Coverage
Adjustable base Protection Plan coverage may include qualifying mechanical and structural breakdowns listed below.
| Mechanical and Structural Breakdown | Covered |
|---|---|
| Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms | ✓ |
| Breakage of welds | ✓ |
| Breakage of steel frames | ✓ |
| Failure of integral electrical components, including wiring, motors and remote control devices | ✓ |
Important Details
- You must report a claim within thirty (30) days of noticing the problem.
- To file a claim, email exclusive@montagefs.com or visit www.furnitureclaim.com . Please provide your furniture sales receipt and Protection Plan number.
- Refer to your Protection Plan document for complete details, including coverage limitations and exclusions.
Don't Use It, Don't Lose It! Ask an Exclusive Furniture sales associate for additional details about available Protection Plans.
