Frequently Asked Questions

Exclusive Furniture is a Houston-born, family-owned furniture and mattress retailer founded by Sam Zavary in 1998, serving Greater Houston families across 10 showrooms. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting. Helpful links: About Us

We offer everyday low prices, a broad furniture and mattress selection, flexible financing, 10 Greater Houston showrooms and online shopping. Availability can change, so checking current inventory before visiting is recommended. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting.

Yes. Exclusive Furniture is Houston-born and Houston-grown and was founded by Sam Zavary. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting. Helpful links: About Us

Founded in 1998, Exclusive Furniture has served Greater Houston families for more than 28 years. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting.

We have 10 retail showrooms across Greater Houston. Our Missouri City corporate office and warehouse/pickup facility is separate from the 10 showrooms. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting. Helpful links: Store Locator

We serve Houston and surrounding Greater Houston communities. Eligible online orders may also ship outside Texas. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting.

Hours vary by showroom. Check the Store Locator or individual store page before visiting. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting. Helpful links: Store Locator

Yes. Shop at exclusivefurniture.com or visit one of our 10 Greater Houston showrooms. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting.

Houston roots, everyday low prices, a large selection, flexible financing, customer service and community involvement. Availability can change, so checking current inventory before visiting is recommended. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting.

Call (713) 773-0606, email cs@exclusivefurniture.com, or use website Live Chat. Current listed hours are Monday-Friday, 9 AM-5 PM. Exclusive Furniture is a Houston-born company focused on value, service and helping customers furnish their homes with confidence. For location-specific information, check the Store Locator or contact the store before visiting. Helpful links: Contact Us

We sell living room, bedroom, dining, sleep and bedding, outdoor furniture, mattresses and selected accessories. A Sleep Expert can help you compare current mattress options in-store. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Selection varies. Mattress brands referenced by EF include Tempur-Pedic, Sealy, Serta, BEDGEAR, Casper and Stearns & Foster. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Visit any of our 10 showrooms. Display selection and inventory vary by location. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Inventory changes. Check the product page or contact a showroom or Customer Service to confirm availability. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Selected in-stock merchandise may qualify for fast delivery based on item, zip code and scheduling. Timing and eligibility can vary by item, zip code and scheduling availability. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Yes. Our team can help compare styles, sizes, comfort, features and available options. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Check product dimensions and measure the room plus the full delivery path before purchase. Contact us if you need help. Timing and eligibility can vary by item, zip code and scheduling availability. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Check product dimensions and measure the room plus the full delivery path before purchase. Contact us if you need help. Timing and eligibility can vary by item, zip code and scheduling availability. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Check product dimensions and measure the room plus the full delivery path before purchase. Contact us if you need help. Timing and eligibility can vary by item, zip code and scheduling availability. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Complete living room, bedroom and dining room sets are available depending on inventory. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Dining Room

Often yes, depending on the collection. Check the product page or ask a sales associate. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. We carry sectionals in multiple sizes, styles, materials and configurations. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Sectionals

Yes. Reclining and power furniture is available; features vary by product. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Leather furniture is available in selected collections. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. We carry dining tables, chairs, dining sets and related furniture. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Dining Room

Yes. We carry beds, bedroom sets, dressers, nightstands, chests and more. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Bedroom

Selection varies. Check current inventory for kids' and teen furniture. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Selection varies. Check the website or contact us for current home-office furniture. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Home Office

Selection varies. TV stands and related entertainment furniture may be available. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Outdoor furniture is available subject to current inventory and season. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering. Helpful links: Shop Outdoor

Selected home décor and accessories may be available; inventory varies. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Selected items may be special ordered. Current policy requires special orders to be paid in full and states they are non-refundable. Contact Customer Service before making any return, exchange or order-change request. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Timing varies by manufacturer, product and availability. Ask your sales associate for an estimate before ordering. Availability can change, so checking current inventory before visiting is recommended. Product selection, displays and inventory can vary by location and over time. For the most accurate product information, review the current product page or contact a showroom before visiting or ordering.

Yes. Everyday low prices are part of Exclusive Furniture's value promise. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

EF promotes “We'll Beat the Lowest Price.” Ask a sales associate for current requirements and exclusions. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Bring the competing offer to a sales associate for review under EF's current lowest-price policy. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Yes. Sales and promotions run throughout the year and are subject to offer terms. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Not unless the promotion specifically says they can be combined. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Prices and promotions can change. Confirm the applicable price and offer at the time of purchase. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Check exclusivefurniture.com, current promotional banners or a showroom for current offers. Store displays and inventory may vary by location. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies.

Yes. As-Is merchandise has no returns and the standard one-year warranty does not apply. Contact Customer Service before making any return, exchange or order-change request. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies. Helpful links: Returns & Exchanges · Terms & Conditions

Unless stated otherwise, prices exclude applicable taxes, delivery and additional fees. Timing and eligibility can vary by item, zip code and scheduling availability. Promotions and pricing are subject to current offer terms, exclusions and eligibility. Always review the specific promotion at the time of purchase so you know exactly what applies. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Yes. EF offers several financing and payment solutions, subject to provider approval. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes. Several providers offer online applications or eligibility checks through the Financing page. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes. Ask a sales associate about available in-store financing applications. Availability can change, so checking current inventory before visiting is recommended. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Current options include Wells Fargo, PayTomorrow, American First Finance, Progressive Leasing, Koalafi and Affirm. Provider terms apply. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Promotional no-interest financing may be available on qualifying purchases. Current offer terms and minimums apply. Availability can change, so checking current inventory before visiting is recommended. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

No. EF offers several financing solutions with different approval standards, including options for less-than-perfect credit. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes. Options include American First Finance, Progressive Leasing, PayTomorrow and Koalafi, subject to provider approval. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes. Progressive Leasing offers a lease-to-own option. Provider terms apply. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

It depends on the provider. PayTomorrow uses a soft check, Progressive states no credit is needed, while Wells Fargo and Affirm may use credit checks. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Most providers return decisions in minutes. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Usually, depending on the provider. Progressive customers should call 877-898-1970 for its early purchase option. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes, eligible furniture and mattress purchases may be financed subject to provider approval and terms. Final approval, payment amounts and terms are set by the financing provider. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Yes. Selected options work online; Affirm is available at checkout and other providers offer online applications. Availability can change, so checking current inventory before visiting is recommended. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application. Helpful links: Financing

Available payment methods are shown at checkout or in-store. Financing options are also available to eligible customers. Availability can change, so checking current inventory before visiting is recommended. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application.

EF uses secure online payment services, but no internet transmission or electronic storage method can be guaranteed 100% secure. Financing approval, credit limits, payment amounts, promotional terms and down-payment requirements are determined by the financing provider. Review the provider agreement and disclosures before completing an application.

Yes. Shop eligible furniture and mattresses directly at exclusivefurniture.com. A Sleep Expert can help you compare current mattress options in-store. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Use your order confirmation and EF communications as your record. Customer Service may also contact you to confirm details. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Timing depends on the payment method. Online orders may become final after payment, processing, Customer Service confirmation and customer approval. Final approval, payment amounts and terms are set by the financing provider. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Inventory changes. Check the product page or contact a showroom or Customer Service to confirm availability. Availability can change, so checking current inventory before visiting is recommended. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Yes. Eligible online orders may be picked up after Customer Service confirms availability and scheduling. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Yes. Delivery eligibility and service level depend on item and zip code. Timing and eligibility can vary by item, zip code and scheduling availability. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Yes. Call (713) 773-0606 or use Live Chat for help. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Contact Customer Service or a showroom for help with dimensions, specifications, inventory or purchase questions. Availability can change, so checking current inventory before visiting is recommended. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Contact Exclusive Furniture Customer Service for the most current information and details specific to your purchase. Online inventory and order status can change. Keep your order confirmation and contact Customer Service if you need help with availability, processing, delivery or pickup details.

Same-day delivery may be available for qualifying in-stock merchandise based on zip code and scheduling. Availability can change, so checking current inventory before visiting is recommended. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Fast delivery may be available on selected merchandise depending on inventory, zip code and scheduling. Availability can change, so checking current inventory before visiting is recommended. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Eligibility depends on inventory, product, delivery address and scheduling. Availability can change, so checking current inventory before visiting is recommended. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

EF delivers in Greater Houston and accepts eligible out-of-state online orders. Outside-Texas delivery is generally estimated at 2-3 weeks. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day.

Fees depend on item, service and destination. Free shipping applies only to items marked “Online Only & Free Shipping.” Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Customer Service schedules delivery after merchandise is available and confirms the date with you. Availability can change, so checking current inventory before visiting is recommended. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Available dates depend on inventory, routing and service level. Contact Customer Service for options. Availability can change, so checking current inventory before visiting is recommended. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Specific arrival times are not guaranteed. Deliveries are routed in estimated windows. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Yes. Use the delivery window communicated for your scheduled order as the applicable estimate. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

A courtesy call may be provided before arrival; one EF policy states approximately 30 minutes before arrival. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

An adult 18+ must be present for White Glove and Drop-Off delivery. Parcel shipments may not require presence. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

White Glove Delivery includes assembly. Drop-Off and parcel shipping do not. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

White Glove service includes room-of-choice placement. Drop-Off is inside the front door or garage. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

EF does not move or disconnect existing furniture. Mattress removal is listed only with Full Service delivery. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shop Mattresses

Measure the delivery path, clear doors and hallways, empty the room, protect flooring and provide access instructions in advance. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Confirm elevator, parking, delivery-hour and access rules in advance. A service elevator may be required above two floors. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day.

Customers must confirm furniture fits the entire delivery path. A signed waiver may be required for tight fits. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day.

Note the issue on delivery paperwork when possible and contact Customer Service promptly. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Inspect at delivery. If damaged or incorrect, do not accept the affected item; note it on the ticket and contact Customer Service. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day.

Not always. One order may use multiple delivery methods and arrive in separate shipments. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day.

A missed required-presence delivery may result in a redelivery fee. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Yes, subject to availability. Request changes at least 48 hours before delivery to avoid possible fees. Timing and eligibility can vary by item, zip code and scheduling availability. Delivery details depend on the item, zip code, inventory status and service level. Customers should measure the full delivery path, prepare the home in advance and confirm any building or access requirements before delivery day. Helpful links: Shipping & Delivery Policy · Terms & Conditions

Yes. Eligible merchandise can be picked up after your order is ready and pickup is scheduled. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Current pickup location: 631 Buffalo Lakes Dr #100, Missouri City, TX 77489. It is a warehouse/corporate facility, not a showroom. Store displays and inventory may vary by location. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse. Helpful links: Shipping & Delivery Policy · Store Locator

Warehouse pickup hours at 631 Buffalo Lakes Dr #100, Missouri City, TX 77489 are Monday, Tuesday, Thursday, Friday, and Saturday from 10:00 AM to 5:00 PM (closed Wednesday and Sunday). Please confirm your order is scheduled and ready before traveling. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse. Helpful links: Shipping & Delivery Policy · Store Locator

Yes. Eligible merchandise can be picked up after your order is ready and pickup is scheduled. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Customer Service will confirm when your order is ready and provide pickup instructions. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse. Helpful links: Shipping & Delivery Policy · Store Locator

Bring a valid government-issued ID. Current policy identifies the purchaser as the pickup person. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Current policy identifies the purchaser as the pickup person. Contact Customer Service beforehand for another arrangement. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Bring a vehicle large enough for the furniture plus blankets, rope, tie-downs and padding to secure the load. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Warehouse staff may assist with loading, but the customer is responsible for securing the load and transit damage. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Inspect furniture before loading and report any damage before the merchandise leaves the warehouse. Pickup should only be attempted after the order is confirmed ready. Bring a suitable vehicle and materials to protect and secure the furniture, and inspect the merchandise before it leaves the warehouse.

Yes. EF carries mattresses and sleep products from multiple brands. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

EF references Tempur-Pedic, Sealy, Serta, BEDGEAR, Casper and Stearns & Foster. Current selection varies. Availability can change, so checking current inventory before visiting is recommended. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Yes. Visit a showroom to try available mattresses in person. Displays vary by location. Availability can change, so checking current inventory before visiting is recommended. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Yes. Our team can help compare styles, sizes, comfort, features and available options. Availability can change, so checking current inventory before visiting is recommended. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Consider sleep position, comfort preference and support needs. A Sleep Expert can help compare options. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Firmness depends on sleep position and comfort preference. Try available models in-store for guidance. Availability can change, so checking current inventory before visiting is recommended. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Side sleepers often prefer pressure relief around shoulders and hips. A Sleep Expert can help compare options. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Back sleepers often prefer balanced support and pressure relief. A Sleep Expert can help compare options. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Stomach sleepers often prefer supportive comfort that limits excessive sinkage. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Consider motion isolation, support and adjustable-base compatibility when partners have different preferences. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Yes. Adjustable bases may be available; compatibility varies by mattress and model. Availability can change, so checking current inventory before visiting is recommended. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible.

It can provide customizable head and foot positioning and may improve comfort for some sleepers. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Yes. EF carries mattresses and sleep products from multiple brands. A Sleep Expert can help you compare current mattress options in-store. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Our mattress comfort trial allows a one-time comfort exchange/reselection after you have slept on a qualifying mattress ($799+ Queen or $999+ King purchased with a mattress protector) for at least 30 nights. Under the comfort exchange program (100-day / 150-day sleep trial terms depending on promotion), you may reselect a mattress of equal or greater value with a $199 exchange/restocking fee per set; it is an exchange-only program with no refunds. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Sleep Trial & Comfort Guarantee · Shop Mattresses

Requirements include purchasing a mattress protector with a qualifying mattress ($799+ Queen or $999+ King), sleeping on the mattress for at least 30 nights before requesting a one-time reselection of equal or greater value within the trial window (100 to 150 days from purchase), keeping the mattress stain-free and in like-new condition with the law tag intact, and paying the $199 exchange/restocking fee per set (exchange only, no refunds). Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Sleep Trial & Comfort Guarantee · Shop Mattresses

Yes. A mattress protector must be purchased with the mattress to qualify for the comfort trial, and the mattress must remain free of stains and damage with the original law tag attached. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Sleep Trial & Comfort Guarantee · Shop Mattresses

Eligible manufacturer defects are covered according to the manufacturer's terms. Law tags must remain intact and mattresses must be stain-free. Coverage is reviewed under the applicable warranty or protection-plan terms. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Warranty Policy · Protection Plans

Removing the law tag, stains, misuse or other manufacturer exclusions may void coverage. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Warranty Policy · Protection Plans

Selected in-stock mattresses may qualify for fast delivery depending on zip code and scheduling. Timing and eligibility can vary by item, zip code and scheduling availability. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Shop Mattresses

Yes, eligible mattress and adjustable-base purchases may be financed subject to provider approval. Final approval, payment amounts and terms are set by the financing provider. Mattress comfort is personal. Consider sleep position, preferred firmness, support needs and adjustable-base compatibility, and visit a showroom to compare available models when possible. Helpful links: Financing

Customers must contact Customer Service ((713) 773-0606 or cs@exclusivefurniture.com) first before returning, exchanging, or changing any order. Because Exclusive Furniture sells brand-new merchandise only, used items cannot be returned to our warehouse. Inspect merchandise at delivery or pickup and report any manufacturing defects or transit damage immediately; once an order is confirmed and signed for, sales are final (no refunds), though approved store reselections, service, repair, or replacement may be available, and management-approved cancellations before delivery are subject to a 25% cancellation fee. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Contact Customer Service immediately. Once an order is confirmed/approved or an invoice is signed, it may be final and no longer cancelable. Contact Customer Service before making any return, exchange or order-change request. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Yes. With upper-management approval, a 25% cancellation fee of the entire invoice may apply. Final approval, payment amounts and terms are set by the financing provider. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Special orders are paid in full and non-refundable under the current policy. Contact Customer Service before making any return, exchange or order-change request. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Contact Customer Service. Depending on eligibility, a reselection may be offered instead of a refund and delivery charges may apply. Availability can change, so checking current inventory before visiting is recommended. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order.

A reselection lets an eligible customer choose different merchandise instead of receiving a refund. Fees and delivery charges may apply. Availability can change, so checking current inventory before visiting is recommended. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Contact Customer Service first. After payment, processing, confirmation and approval, an online order may be final; a store reselection may be allowed instead. Availability can change, so checking current inventory before visiting is recommended. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

As-Is items are final sale, have no returns and do not include the standard one-year warranty. Contact Customer Service before making any return, exchange or order-change request. Return, cancellation and reselection eligibility depends on order status, merchandise condition and the current policy. Contact Customer Service before returning, exchanging, dropping off or changing any order. Helpful links: Returns & Exchanges · Terms & Conditions

Yes. New merchandise includes a one-year in-house limited warranty for manufacturer defects, subject to exclusions. Coverage is reviewed under the applicable warranty or protection-plan terms. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Manufacturer defects for one year, including eligible parts and labor. Coverage is reviewed under the applicable warranty or protection-plan terms. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

A defect in materials or workmanship caused by manufacturing rather than accident, misuse, normal wear or customer damage. Coverage is reviewed under the applicable warranty or protection-plan terms. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps.

Spills, rips, tears, scratches, cracks, water damage, misuse, negligence, everyday wear and As-Is merchandise are excluded. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Yes. A five-year protection plan may be available and generally must be purchased at the time of sale. Availability can change, so checking current inventory before visiting is recommended. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Coverage varies by plan and may include certain accidental damage and stains. Review the protection-plan agreement for exact coverage. Availability can change, so checking current inventory before visiting is recommended. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Contact Customer Service at (713) 773-0606 or cs@exclusivefurniture.com with your order details and information about the issue. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Have your order/invoice details, contact information, issue description and clear photos of the affected area and full item. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps.

If approved, Customer Service will coordinate parts or next steps based on manufacturer availability. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps.

Timing varies by manufacturer, part availability and shipping. Customer Service can provide an estimate after review. Availability can change, so checking current inventory before visiting is recommended. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps.

Contact Customer Service at (713) 773-0606 or cs@exclusivefurniture.com with your claim or order information. Coverage is reviewed under the applicable warranty or protection-plan terms. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Follow the instructions in your protection-plan agreement. Contact EF Customer Service if you need help identifying the provider. Final approval, payment amounts and terms are set by the financing provider. Warranty coverage is reviewed under the applicable warranty or protection-plan terms. Keep your order information and clear photos available so Customer Service can evaluate the issue and explain the next steps. Helpful links: Warranty Policy · Protection Plans

Contact Customer Service at (713) 773-0606, cs@exclusivefurniture.com or Live Chat with your order number. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns.

Contact Customer Service at (713) 773-0606, cs@exclusivefurniture.com or Live Chat. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

Contact Customer Service or the store associated with your order and have your order number available. Availability can change, so checking current inventory before visiting is recommended. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

Contact Customer Service at (713) 773-0606 or cs@exclusivefurniture.com. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

Have your order/invoice number, purchaser name, phone number, delivery/pickup details and issue description. Photos may be requested. Timing and eligibility can vary by item, zip code and scheduling availability. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

The current Refund & Returns Policy lists Monday-Friday, 9 AM-5 PM. Contact Customer Service before making any return, exchange or order-change request. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

Response time varies by request volume and issue type. For urgent matters, call during business hours. Availability can change, so checking current inventory before visiting is recommended. When contacting Customer Service, have your order or invoice number, purchaser name, phone number and a clear description of the issue ready. Photos may be requested for damage or warranty concerns. Helpful links: Contact Us

EF uses secure online services, but no internet transmission or electronic storage method can be guaranteed 100% secure. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear. Helpful links: Privacy Policy · Terms & Conditions

Yes. EF states it sells brand-new merchandise. Items specifically marked As-Is follow separate rules. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear.

Reviews may appear on EF product pages, store listings and third-party review platforms. Store displays and inventory may vary by location. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear.

EF's supplied website content states 335K+ satisfied customers. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear. Helpful links: About Us

Review dimensions, room and delivery-path measurements, availability, delivery method, financing terms and current return/warranty policies. Final approval, payment amounts and terms are set by the financing provider. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear.

Measure the room, doors, hallways, stairwells, elevators, entryways and tight turns, then compare with product dimensions. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear.

Yes. Visit a showroom or contact Exclusive Furniture for assistance before purchasing. Store displays and inventory may vary by location. For the most confident purchase, review dimensions, availability, delivery method, financing terms and current policies before completing your order. Contact a showroom or Customer Service if anything is unclear.